Exchanges and Returns
Our exchange policy aims to provide the customer total security in relation to products purchased in our
All our products are guaranteed against manufacturing defects.
We also perform exchanges of products that came different from that ordered by the customer.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow these
steps to make the exchange:
1- Inform our team about the problem through our e-mail (firstname.lastname@example.org), sending clear
pictures of the defective product or the wrong product you received, within 7 days after receipt.
Attention, we do not make exchanges or refunds after this period.
2 – Your complaint will be analyzed in a maximum of 7 working day we will contact you via email or whats
app and if it is proven the defect in the product you can choose one of the following alternatives:
– Receive a refund of the amount paid.
– Receive a new product equal to the ordered one.
– Receive a coupon with the value of the product to use on future purchases.